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EU online dispute resolution (ODR) service

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr.  Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it..

Accessibility

We are committed to ensuring that our website meets high standards of accessibility and usability.

  • Text Resizing
  • Web Accessibility Initiative
  • W3C Standards
  • Menu Naviagtion (Access Keys)
  • Reporting problems

Text Resizing

If you have a general problem with the size of text on websites (ours and others) there are four ways of increasing the size:

  • Change Operating System Preferences
    You can change settings within Windows or Macintosh operating system to increase the size of text used - this makes all text on your computer larger (not just websites)
  • Change Browser Preferences
    You can change settings within your browser to increase the default size of "normal" text - this has the effect of enlarging the text on all the websites that you visit (provided those websites have been built in an accessible way)
  • Mozilla, Firefox and most other browsers (PC) 
    Hold down the CTRL key and press + Decrease text size: Hold down the CTRL key and press -
  • Macintosh (Safari, Firefox and most other browsers)
    Hold down the Command key and press + Decrease text size: Hold down the Command key and press -

Web Accessibility Initiative

This website has been built in accordance with the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) established by the World Wide Web Consortium's (W3C). Although the guidelines aim to make web content more accessible for people with disabilities there are wider benefits to adopting the guidelines as they make sites more user friendly for all.

W3C Standards

This site has been built using code compliant with W3C standards for XHTML and CSS. The site displays correctly in current browsers and using standards compliant XHTML/CSS code means any future browsers will also display it correctly.

All pages use Cascading Style Sheets (CSS2) for presentation, validated using the World Wide Web Consortium's (W3C's) validation service.

All pages are checked in accordance with Disability Discrimination Act (DDA) guidelines and adhere/comply to these guidelines as far as possible.

Found an issue?

If you have found an issue with anything on our website please contact us.

Cookie Policy

Cookie Use on this website

This website currently uses a cookie to gather information about your experience whilst here.

This website uses Google Analytics (a web analytics service), which sets a cookie on your web browser in order to evaluate your experience of our website.

The cookie is used to store information, such as what time you visited our website, whether you have visited the site before, what site referred you or what you searched for to find us.

Google Analytics Cookie Names

  • _utma
  • _utmb
  • _utmc
  • _utmz

If you continue to browse our website without changing your cookie settings, we will presume that you are happy to receive this cookie from our website. If, however, you are not happy to receive cookies from our website, you can change your browser cookie settings at any time.

How can I manage website cookies?

Web browser cookies:

If you wish not to receive cookies from this website, you can change your web browser settings so that you will be notified when any website tries to send you a cookie. At this point you can choose to accept or refuse the cookie. In addition you can also delete historical cookies from your browser at any time.

In order to manage cookies please refer to your web browsers help function, which will guide you through the process of managing your browsers privacy settings. Alternatively, you may want to visitwww.aboutcookies.org, an independent website which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Alternatively if you wish just to avoid Google Analytic cookies consider Google’s browser plug-in available for most web browsers “Opt-out of Google Analytics cookies“.

What is a cookie and why do I need to know?
A cookie is a simple text file that is stored on your website visitors computers when they land on your website. Cookies allow your website to record things such as; what search terms they entered into a search engine to find your website or how many people came to your website on a specific day. In other instances cookies are used to provide core functionality such as;keeping members logged in to your website or enabling customers to buy products or services from you via the website.

On the 26th May 2012 the New EU cookie law (e-Privacy Directive) came into effect which meant that any website using cookie technology must inform visitors that cookies were being used and what for.

Complaints Handling Procedure

As a firm of solicitors, our work is regulated by the Solicitors Regulation Authority. We are committed to providing a high-quality legal service to all our clients. 

We hope that you will be pleased with the work that we do for your. However, if there us any aspect of our service with which you are unsatisfied then please at the first instance contact the solicitor dealing with your matter. If you still have any concerns then please contact the practice manager, Hilary Corfield at 2 The Avenue, Sneyd Park, Bristol, BS9 1PA (0117 9688890 or This email address is being protected from spambots. You need JavaScript enabled to view it.). In order to follow correct procedure the practice has a complaints handling policy in place. 

 

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our practice manager who will review your matter file and speak to the member of staff who acted for you.

3. Hilary will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Hilary will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Hilary will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter. 

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for the acting solicitor to review his own decision or provide an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

 

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them using the details below:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

The Solicitors Regulation Authority (SRA) can help you if you are concerned about a solicitor’s behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. For more details of how the SRA can assist, please visit their website.

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